![]() “With the integration of Teams Walkie Talkie on the XCover Pro, we wanted to deliver a form factor that matches the working style of frontline workers who are already familiar with two-way radio communications. “Teams provides a single hub that allows frontline workers to get their job done,” says Scott Morrison, the principal program manager leading Microsoft 365’s efforts for retail and manufacturing. They aimed to give frontline workers a one-device, work-anywhere solution that would combine the instant push-to-talk communications of a two-way radio, together with a flexible array of cloud-based workflow apps. This was the challenge that Microsoft and Samsung set out to tackle through the integration of Microsoft Teams Walkie Talkie on the rugged Samsung Galaxy XCover Pro. Many industries - including manufacturing, healthcare, field services and retail - are plagued by such inefficiencies, and their productivity suffers. A manufacturing worker without ready access to the company’s inventory management software loses time trying to track down critical inventory. Employees have to pause their work to relay updates or receive information about their next assignments. Every business leader knows that it’s essential that these employees have the right technology to do their jobs effectively.īut too often, a phase lag cripples communication between firstline workers and the home office. Firstline workers, by definition, represent their companies at the most critical point of service or customer interaction. ![]()
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